Privacy Policy
Your privacy is important to us. This policy explains how VitalCore Nature collects, uses, and protects your personal information.
Last updated: December 20241. Introduction
VitalCore Nature ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vitalcore-nature.com and use our services.
This policy applies to all information collected through our website, mobile applications, and related services. By using our services, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.
If you do not agree with the practices described in this policy, please do not use our website or services. We may update this policy from time to time, and we will notify you of any changes by posting the new policy on this page.
2. Information We Collect
We collect various types of information to provide and improve our services to you:
2.1 Personal Information
When you create an account, make a purchase, or contact us, we may collect:
- Name and contact information (email address, phone number)
- Billing and shipping addresses
- Payment information (processed securely through third-party providers)
- Account credentials and preferences
- Communication history with our customer service
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our site
- Referring website or search terms
- Cookies and similar tracking technologies
2.3 Health and Wellness Information
With your explicit consent, we may collect information about your health goals, preferences, and wellness journey to provide personalized product recommendations and services.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Order Processing
Process and fulfill your orders, handle shipping, and provide order support.
Account Management
Create and manage your account, authenticate your identity, and maintain your preferences.
Communication
Send order confirmations, shipping updates, and respond to your inquiries.
Personalization
Provide personalized product recommendations and improve your shopping experience.
Marketing
Send promotional emails about new products, offers, and wellness content (with your consent).
Security
Protect against fraud, unauthorized transactions, and other security threats.
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
We share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers. These include payment processors, shipping companies, email service providers, and analytics services.
We may disclose your information if required by law, regulation, legal process, or government request, or to protect our rights, property, or safety, or that of our users or others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Secure Storage
Your personal information is stored on secure servers with access controls and regular security audits.
Access Control
Only authorized personnel have access to your personal information, and all access is logged and monitored.
Important Security Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously monitor and update our security measures.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of your personal information | Contact us using the information below |
| Rectification | Correct inaccurate or incomplete information | Update your account settings or contact us |
| Erasure | Request deletion of your personal information | Contact us with your request |
| Portability | Receive your data in a structured format | Contact us to arrange data export |
| Objection | Object to processing of your information | Contact us with your objection |
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems.
- Session management
- Security authentication
- Shopping cart functionality
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Google Analytics
- Website performance tracking
- User behavior analysis
Marketing Cookies
These cookies track your browsing habits to deliver advertisements more relevant to you and your interests.
- Facebook Pixel
- Google Ads conversion tracking
- Retargeting campaigns
Preference Cookies
These cookies remember your choices and preferences to provide a personalized experience.
- Language preferences
- Currency selection
- Display preferences
Cookie Consent
By continuing to use our website, you consent to our use of cookies as described in this policy.
You can manage your cookie preferences through your browser settings or our cookie consent banner.
8. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to these external sites or services:
Payment Processing
We use secure third-party payment processors (PayPal, Stripe) to handle transactions. Your payment information is processed directly by these providers according to their privacy policies.
Shipping Partners
We share necessary shipping information with logistics partners to deliver your orders. These partners have their own privacy and security standards.
Analytics Services
Google Analytics helps us understand website usage patterns. Google has its own privacy policy governing how they handle analytics data.
Email Services
We use email service providers to send newsletters and transactional emails. These providers are bound by confidentiality agreements.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during international transfers.
Adequacy Decisions
We transfer data only to countries with adequate data protection levels as determined by relevant authorities.
Standard Clauses
We use European Commission-approved standard contractual clauses for international transfers.
Certification
We work only with certified service providers that meet international data protection standards.
10. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Parental Guidance
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Email notification to your registered email address
- Prominent notice on our website
- Updated "Last modified" date at the top of this policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company Information
Business Hours
Customer Service Hours:
Monday - Friday: 9:00 - 17:00
Saturday - Sunday: Closed
All times are Central European Time (CET)
We typically respond to inquiries within 24-48 hours during business days.
This Privacy Policy is effective as of December 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.